Returns & Exchanges

At Thurston, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the clothing is unworn and in its original condition.

3

Label and Ship

Print the prepaid shipping label provided via the portal, attach it securely to your parcel, and drop it off at any authorized carrier location.

4

Receive Refund

Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing